Terms of Service

1. About these terms

These terms apply to services booked through ilahub.com (“ILA Hub”, “we”, “us”). By booking an appointment you agree to these terms. Please read them before you book.

2. The service

We provide independent legal advice appointments by secure video call and, where the adviser is satisfied that the advice has been understood, a signed certificate of independent legal advice. The scope of the advice is limited to the document and transaction identified in your booking. We do not act for you in the underlying transaction, and nothing on this website constitutes legal advice.

3. Booking and payment

Appointments are booked and paid for online. Fees are fixed per person receiving advice and are shown at the point of booking. Payment is processed securely by our payment provider; we do not store your card details. Your booking is confirmed when payment completes and you receive a confirmation email.

4. Service speeds

Our Standard, Fast Track and Priority Same-Day services differ in appointment lead time, appointment length, certificate turnaround and the level of support included, as described on the pricing page; the advice given and the certificate issued are the same on every service. Turnaround times are measured in working days (Monday to Friday, excluding English bank holidays) and depend on you completing identity verification and providing the document to be advised on in good time before the appointment.

5. Your responsibilities

• Provide accurate details when booking, including the correct document and lender.
• Complete identity verification before your appointment.
• Attend the appointment on time, alone or only with other named attendees, in a private setting.
• Provide any lender certificate form you need us to complete before your appointment.

6. Certificates

A certificate is issued only where the adviser is satisfied that you understood the advice and were acting freely. If the adviser cannot certify — for example because of concerns about pressure or capacity — we will explain why. In that case our fee remains payable, as the appointment and advice have been provided.

7. Rearranging, cancellation and refunds

You may rearrange free of charge up to 24 hours before your appointment by replying to your confirmation email. If you cancel before your appointment takes place we will refund your fee in full, less any card processing costs we cannot recover. No refund is due once the appointment has taken place, or if you fail to attend without notice.

8. Liability

Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, our total liability arising from a booking is limited to five times the fee paid for that booking, and we are not liable for losses caused by delays outside our control, including delays caused by lenders, solicitors or incomplete information provided to us.

9. Complaints

If you are unhappy with our service, please see our complaints procedure or email info@ilahub.com. We take complaints seriously and aim to resolve them quickly.

10. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the remainder continues in force.